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Automation playbook · Chambers & associations

Members don't leave over price. They leave for lack of contact.

Member services, renewals and events are handled by hand and engagement drops. We build the automations that serve, renew and activate members. 24/7.

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Live in days · Works on WhatsApp, web and phone · No new software for your team

74% first-year renewal, and the #1 reason for leaving is lack of engagement, not price.Source: MGI Benchmarking
The leak map

Where the members leak.

Every association runs the same flow: member → services → renewal. Engagement leaks at three points, and an automation seals each one.

Memberfees, RSVP, documents
Leak 1 · Manual serviceFees, RSVP and documents are handled by hand. The member waits.
Lumo automation24/7 member services on WhatsApp: status, payments and documents instantly.
Servicesevents, engagement
Leak 2 · Low engagementThe member skips events and slowly disconnects.
Lumo automationAn events agent invites, handles RSVP and reminds automatically.
Renewalexpiries, sign-ups
Leak 3 · Renewal from memoryRenewal depends on someone chasing it in time.
Lumo automationAutomatic renewal and onboarding sequences, in time.
See it work

When does my membership expire?

The member asks about their membership. The agent answers the status, sends the payment link and registers them for the next event, in one chat.

1

Answers the status of the membership instantly.

2

Sends the payment link to renew in one tap.

3

Registers them for the event and reminds them of the date.

Illustrative demo. Every flow is built around your member roster and your events calendar.

What we'd build for you

Five automations, one front line.

Seals leak #1

24/7 member services

Answers fees, status, RSVP and documents instantly, on WhatsApp.

Members served in a tap
Seals leak #3

Renewal sequence

Chases every expiry and makes payment easy before they lapse.

More renewals, fewer lapses
Seals leak #2

Events agent

Invites, handles RSVP and reminds every event automatically.

Full events, more engagement
Seals leak #1

Member onboarding

Welcomes and activates the new member from day one.

Sign-ups that stick
Seals leak #2

Inquiry qualifier

Routes each inquiry to the chamber's right area or benefit.

Every inquiry, well routed
The math

Do the math on your time.

Drag to your own numbers. This is the cost of doing by hand what an automation does for you.

That time, in money, every month
$2,165/month
43 hours/month back to selling · estimate

Put that time back into strategy and members. The automations run the routine service.

Illustrative estimate. We map your real numbers in the audit.

One system. Clear momentum.

A 15-minute automation audit. Zero commitment.

We map your flow, mark the leaks, and show you exactly what we'd automate first.

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