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Automation playbook · Restaurants

Six no-shows erase the night's profit.

Unconfirmed reservations, phone orders and lost reviews leave tables and margin on the table. We build the automations that book, confirm and fill tables. 24/7.

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Live in days · Works on WhatsApp, web and phone · No new software for your team

15-20% of reservations end in a no-show without confirmation, and six no-shows erase a night's profit.Source: OpenTable / international benchmarks
The leak map

Where the tables leak.

Every restaurant runs the same flow: reservation → confirmation → table. Revenue leaks at three points, and an automation seals each one.

Guestbooks a table at 11pm
Leak 1 · Unconfirmed reservationThe reservation is taken but no one confirms it, and the no-show appears.
Lumo automationBooks 24/7, confirms and reminds automatically before service.
Confirmationno-shows, spots
Leak 2 · Empty tableA last-minute cancellation leaves the table empty at peak hour.
Lumo automationRefills the freed table from the waitlist, instantly.
Tableorders, reviews
Leak 3 · Lost orders & reviewsWhatsApp orders get stuck and reviews are never requested.
Lumo automationTakes WhatsApp orders and asks for the review at the ideal moment.
See it work

A Friday reservation, and its confirmation.

The guest books at 11pm. The agent takes the table, confirms the day before and, if it cancels, offers it to the waitlist.

1

Takes the reservation, 24/7, no busy line.

2

Confirms before service to stop the no-show.

3

Refills the table from the waitlist if it opens up.

Illustrative demo. Every flow is built around your floor, your seatings and your menu.

What we'd build for you

Five automations, one front line.

Seals leak #1

24/7 bookings + confirmation

Takes the reservation any hour and confirms it before service.

Fewer no-shows, no busy line
Seals leak #2

Table refill

Offers the freed table to the waitlist instantly.

No empty table at peak hour
Seals leak #3

WhatsApp orders

Takes takeaway or delivery orders, no friction.

More orders, fewer mistakes
Seals leak #3

Automatic reviews

Asks for the review at the ideal moment, after a good experience.

More reviews, better reputation
Seals leak #1

VIP win-back

Re-engages the regular who hasn't come in a while.

VIPs, back again
The math

Do the math on your time.

Drag to your own numbers. This is the cost of doing by hand what an automation does for you.

That time, in money, every month
$2,165/month
43 hours/month back to selling · estimate

Put that time back into the floor and the kitchen. The automations fill the tables in the background.

Illustrative estimate. We map your real numbers in the audit.

One system. Clear momentum.

A 15-minute automation audit. Zero commitment.

We map your flow, mark the leaks, and show you exactly what we'd automate first.

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