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Automation playbook · Home services

The call you don't answer is a job lost.

Every missed call is a job the next contractor wins. We build the automations that answer 100% of calls, book the job and cover emergencies. 24/7.

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Live in days · Works on WhatsApp, web and phone · No new software for your team

62% of calls to contractors go unanswered, and each missed call is worth between $850 and $1,400.Source: international industry benchmarks
The leak map

Where the jobs leak.

Every service runs the same flow: call → schedule → job. Revenue leaks at three points, and an automation seals each one.

Customercalls with an emergency at 9pm
Leak 1 · Unanswered callUp to 62% of calls go unanswered, and that customer calls someone else.
Lumo automationAnswers 100% of calls by voice and WhatsApp, and books the job.
Scheduleemergencies, quotes
Leak 2 · Quote without follow-upThe quote goes out and no one follows up. The job cools off.
Lumo automationFollows up on every quote until it turns into a job.
Jobreviews, seasons
Leak 3 · Missed repeat workReviews aren't requested and seasonal maintenance isn't offered.
Lumo automationRequests the review and offers seasonal maintenance at the right time.
See it work

9pm. The water heater just broke.

No one answers the phone at that hour. The agent picks up, triages the emergency and books the job for first thing.

1

Answers instantly, 24/7, even in emergencies.

2

Triages the issue and gauges the urgency.

3

Books the job for first thing and confirms.

Illustrative demo. Every flow is built around your services, your area and your crew schedule.

What we'd build for you

Five automations, one front line.

Seals leak #1

100% voice + booking

Answers every call by voice and WhatsApp and books the job, 24/7.

No missed call
Seals leak #1

24/7 emergencies

Triages the emergency and books the priority slot.

One emergency caught pays the month
Seals leak #2

Quote follow-up

Chases every quote sent until it becomes a job.

Fewer cold quotes
Seals leak #3

Automatic reviews

Requests the review after every job done well.

More reviews, more calls
Seals leak #3

Seasonal reminders

Offers seasonal maintenance at the right time.

Recurring work locked in
The math

Do the math on your time.

Drag to your own numbers. This is the cost of doing by hand what an automation does for you.

That time, in money, every month
$2,165/month
43 hours/month back to selling · estimate

Put that time back into the job site. The automations answer and schedule while your crew works.

Illustrative estimate. We map your real numbers in the audit.

One system. Clear momentum.

A 15-minute automation audit. Zero commitment.

We map your flow, mark the leaks, and show you exactly what we'd automate first.

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