Lumo
Book an audit
Automation playbook · Clinics

Every empty appointment is money you can't get back.

No-shows and unfilled cancellations quietly drain the schedule. We build the automations that confirm, remind, and refill every slot from your waitlist. 24/7.

Live in days · Works on WhatsApp, web and phone · No new software for your team

18–23% of appointments are lost to no-shows, and every empty slot is revenue that never comes back.Source: no-show studies (NCBI)
The leak map

Where the appointments leak.

Every clinic runs the same flow: patient → scheduling → waitlist. Revenue leaks at three points, and an automation seals each one.

Patientbooks, cancels, forgets
Schedulinglast-minute gaps, after-hours
Waitlistpatients ready to come in
See it work

A slot opens up. The waitlist fills it.

A patient just cancelled. Instead of an empty room, the agent offers the slot to the next patient on the waitlist. Automatically.

1

Catches the cancellation and reaches the next patient in line.

2

Books the freed slot and sends the pre-registration link.

3

Reminds automatically so the slot doesn't go empty twice.

Illustrative demo. Every flow is built around your real schedule and waitlist.

What we'd build for you

Five automations, one front line.

Confirmation & reminders

Confirms every appointment and reminds the patient in time, cutting no-shows.

Fewer empty chairs each week

Waitlist refill

Fills a cancellation from the waitlist before the slot is lost.

Recovered slots = recovered revenue

24/7 scheduling

Books and reschedules any time, so a 9pm patient never hits a closed line.

Bookings while the clinic sleeps

Pre-registration & follow-up

Collects the paperwork before the visit and handles refills and post-op check-ins.

Less front-desk time, shorter lines

Coverage & eligibility check

Checks insurance eligibility before the visit so there are no surprises at the desk.

No surprise at check-in

The math

Do the math on your time.

Drag to your own numbers. This is the cost of doing by hand what an automation does for you.

That time, in money, every month
$2,165/month
43 hours/month back to selling · estimate

Put that time back into patient care. The automations run the repetitive front desk while your team treats.

Illustrative estimate. We map your real numbers in the audit.

One system. Clear momentum.

A 15-minute automation audit. Zero commitment.

We map your flow, mark the leaks, and show you exactly what we'd automate first.

Book audit → WhatsApp