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Automation playbook · Logistics

All day answering where's my package?

The tracking question is the #1 logistics ticket, and it never stops. We build the automations that answer live status, confirm the delivery window and flag delays. 24/7.

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Live in days · Works on WhatsApp, web and phone · No new software for your team

25-40% of logistics support tickets are 'where's my package?'. The #1 ticket, repeated endlessly.Source: international support benchmarks (WISMO)
The leak map

Where the hours leak.

Every operation runs the same flow: customer → support → delivery. Time leaks at three points, and an automation seals each one.

Customerwhere's my package?
Leak 1 · Tracking questionThe same question, a thousand times a day, floods support.
Lumo automationAnswers live status 24/7, no human and no wait.
Supportwindows, reschedules
Leak 2 · Failed deliveriesBetween 8% and 20% of deliveries fail, and retrying costs double.
Lumo automationConfirms and reschedules the delivery window before the shipment fails.
Deliverydelays, pickups
Leak 3 · Silent delaysWhen a shipment is delayed, the customer finds out by complaining.
Lumo automationProactive delay alerts and pickup intake, before they complain.
See it work

Your package arrives tomorrow. Confirm the window?

Instead of waiting for the complaint, the agent gives the delivery window, confirms it with the customer and reschedules if needed.

1

Gives the window proactively.

2

Confirms or reschedules to suit the customer.

3

Flags any delay before they complain.

Illustrative demo. Every flow is built around your tracking system and your routes.

What we'd build for you

Five automations, one front line.

Seals leak #1

Live tracking 24/7

Answers 'where's my package?' instantly, no human and no queue.

The #1 ticket, automated
Seals leak #2

Window confirmation

Confirms and reschedules the delivery window before the shipment fails.

Fewer failed deliveries
Seals leak #3

Delay alerts

Proactively flags when a shipment is delayed, before the complaint.

The customer hears it from you first
Seals leak #2

Pickup intake

Collects pickup details and coordinates the retrieval without calls.

Pickups without friction
Seals leak #1

Cash on delivery

Confirms cash-on-delivery payment and details before dispatch.

Fewer doorstep rejections
The math

Do the math on your time.

Drag to your own numbers. This is the cost of doing by hand what an automation does for you.

That time, in money, every month
$2,165/month
43 hours/month back to selling · estimate

Put that time back into the exceptions that matter. The automations handle the routine tracking.

Illustrative estimate. We map your real numbers in the audit.

One system. Clear momentum.

A 15-minute automation audit. Zero commitment.

We map your flow, mark the leaks, and show you exactly what we'd automate first.

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