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Automation playbook · Retail & supermarkets

Your customers already live on WhatsApp. Your store doesn't yet.

Price, stock and hours get asked a thousand times a day. We build the automations that answer them 24/7, and turn a question into a reserved order without tying up your team.

Book a 15-min audit →

Live in days · Works on WhatsApp, web and phone · No new software for your team

86% of consumers in Latin America prefer to buy from a brand they can message on WhatsApp.Source: Meta / Kantar, conversational commerce in Latin America
The leak map

Where the sales leak.

Every store runs the same flow: customer → customer service → inventory & back-office. Revenue leaks at three points, and an automation seals each one.

Customerasks: price, stock, is it there?
Leak 1 · Overloaded supportPrice, stock and hours asked a thousand times a day overwhelm your team.
Lumo automationA live 24/7 catalog answers price and stock instantly, and reserves the order.
Customer serviceone-time buyers, no follow-up
Leak 2 · No loyalty loopNo personalized follow-up. The customer buys once and disappears.
Lumo automationA loyalty program by purchase history re-engages customers automatically.
Inventory & back-officecomplaints, orders, suppliers
Leak 3 · Complaints with no routeComplaints scatter across channels with no SLA, and reputation pays.
Lumo automationComplaint triage with guaranteed response times routes every case.
See it work

A customer checks stock, and reserves it.

No line, no waiting. The agent checks the live catalog, reserves the product, and offers to add more. 24/7.

1

Checks price and stock live, by branch, in seconds.

2

Reserves the product for pickup, under the customer's name.

3

Grows the basket by suggesting what pairs with it.

Illustrative demo. Every flow is built around your real catalog and branches.

What we'd build for you

Five automations, one front line.

Live catalog 24/7

Answers price, stock and store hours instantly, by branch, and reserves the order.

Support freed from repeat questions

Loyalty by purchase history

Re-engages each customer with offers that match what they actually buy.

One-time buyers become regulars

Complaint triage with SLA

Routes every complaint with a guaranteed response time, before it hits your reviews.

No complaint lost between channels

Order status

Tells customers where their order is 24/7, no human, no 'where is my package?' queue.

The #1 support ticket, automated

Supplier agent

Coordinates restock and orders with suppliers so shelves stay full without the phone tag.

Back-office coordination on autopilot
The math

Do the math on your time.

Drag to your own numbers. This is the cost of doing by hand what an automation does for you.

That time, in money, every month
$2,165/month
43 hours/month back to selling · estimate

Put that time back into serving customers on the floor. The automations run the repetitive front line while your team sells.

Illustrative estimate. We map your real numbers in the audit.

One system. Clear momentum.

A 15-minute automation audit. Zero commitment.

We map your flow, mark the leaks, and show you exactly what we'd automate first.

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